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Terms & Conditions

These Terms & Conditions (“Terms”) govern your use of the website therusticmill.co.uk and your purchase of products from The Rustic Mill. By placing an order with us, you agree to these Terms. Please read them carefully.

1. Company Information

The Rustic Mill

Wyedean, Partridge Hill, Landford, Salisbury, SP5 2BB
Contact: therusticmill@outlook.com

2. Products

  • Our serving boards are made from natural wood. As such, each piece is unique. Variations in grain, texture, and colour are normal and are not considered defects.

  • Sizes and finishes may vary slightly due to the handcrafted nature of our products.

3. Orders & Payment

  • All orders are subject to acceptance and availability.

  • Prices are displayed in GBP (£) and include VAT where applicable.

  • Payment must be made in full at the time of purchase through our accepted payment methods.

4. Shipping & Delivery

  • We aim to dispatch orders within 1 business day of purchase.

  • Delivery times are estimates only and may vary depending on location and courier services.

  • Risk of loss or damage passes to you once the order is delivered.

5. Refunds & Exchanges

  • We do not accept returns.

  • Exchanges or refunds are only available if the item is faulty, arrives damaged, or the wrong product has been sent.

  • Customers must contact us for confirmation before sending any product back.

  • Items must be returned fully protected and in saleable condition to:
    The Rustic Mill, Wyedean, Partridge Hill, Landford, Salisbury, SP5 2BB

  • Replacements will only be issued once the original item has been received and inspected.

  • Please see our full Refund & Exchange Policy for details.

6. Care of Products​

  • We are not responsible for damage caused by misuse, neglect, or improper care.

7. Intellectual Property

  • All content on our website, including text, images, logos, and product designs, is the intellectual property of The Rustic Mill. 

  • You may not copy, reproduce, or use our content without prior written consent.

8. Limitation of Liability

  • To the maximum extent permitted by law, The Rustic Mill is not liable for any indirect, incidental, or consequential damages arising from the use of our products or website.

  • Our total liability for any claim shall not exceed the price paid for the product in question.

9. Governing Law

  • These Terms are governed by and construed in accordance with the laws of England and Wales.

  • Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Changes to These Terms

We reserve the right to update or amend these Terms at any time. The latest version will always be available on our website.

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